Privacy Policy — getstartpointpro

Definitions

To make this policy easier to read, we explain key terms used throughout. These definitions apply to the policy and to any notices or terms that reference them.

Personal data means any information that identifies or can reasonably be linked to an identifiable person, such as name, contact details, address, or information about your property and program eligibility.
Processing refers to any operation performed on personal data, whether automated or manual, such as collection, storage, use, disclosure, or deletion.
User refers to any individual who accesses or uses getstartpointpro services to explore or apply for homeowner programs.
Service refers to the getstartpointpro website, tools, dashboards, communications, and support provided to help homeowners identify and pursue relevant programs.
Cookies are small files placed on your device to store preferences, enable core functionality, and collect analytics about site usage to improve the service.

What Data We Collect

We collect data you provide directly, data collected automatically when you use the site, and data from third parties when needed to assist with program matching and applications.

Information You Provide

When you interact with getstartpointpro or sign up for services, you may provide personal and property-related details necessary to evaluate program eligibility and support applications.

Contact information: name, email address, and phone number you supply to receive communications
Property details: address, property type, year built, and basic ownership information to assess program relevance
Business and household information you choose to share for eligibility checks (revenue ranges, household size)
Documents uploaded to support applications, such as proof of ownership or invoices
Responses to surveys, forms, and assessment questionnaires completed through our platform
Communications and messages you send to our support team for assistance with programs

Automatically Collected Data

We automatically collect certain information about your visit and device to operate and improve our service, and to provide useful local program matches.

Device and browser details (e.g., device type, browser version, operating system)
IP address and general location derived from IP for localizing program results
Usage data such as pages visited, time on site, and interaction with tools and forms
Analytics and performance data to diagnose issues and improve user experience
Cookies and similar identifiers to remember preferences and login sessions
Referral information about how you arrived at our site (e.g., search engine, link)

Third-Party Data Sources

Where relevant, we may supplement information you provide with data from trusted third parties to improve eligibility matching or to verify details you supply.

Public or commercially available property records to confirm address details
Program listings maintained by government or municipal sources to keep offers up to date
Service partners and contractors when you authorize sharing to coordinate estimates or inspections

Why We Use Your Data

We use personal data for specific, limited purposes necessary to deliver and improve getstartpointpro services to homeowners.

To evaluate homeowner program eligibility and produce a tailored list of relevant options
To assist with application preparation and to share documents with authorized partners when you request support
To communicate updates, reminders, and program status related to your applications
To maintain and improve the website, tools, and user experience through analytics
To detect and prevent fraud, misuse, or technical issues that affect service delivery
To comply with legal obligations and respond to lawful requests from authorities
To administer accounts, billing, and support services for paid plan subscribers
To carry out limited marketing communications where you have opted in, with clear unsubscribe options

Legal Bases for Processing

For users in jurisdictions with data protection requirements, we rely on appropriate legal bases to process personal data depending on the purpose.

Performance of a contract: processing necessary to provide the services you requested (e.g., application support)
Consent: where you give clear consent for a specific purpose, such as marketing communications
Legal obligation: processing required to comply with applicable laws and regulatory requests
Legitimate interests: limited processing for fraud prevention, security, and site improvements, balanced against your rights

If You Are in the EU / EEA

If you are in the EU or EEA, this section summarizes your data protection rights and how to exercise them in relation to getstartpointpro services.

Right to access: you can request a copy of personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you can request deletion of your personal data where we no longer need it and no legal reason exists to retain it
Right to restrict processing: you may ask us to limit processing in certain situations
Right to data portability: where applicable, you can request a structured, machine-readable copy of data you provided
Right to object: you can object to processing based on legitimate interests or direct marketing where applicable

Cookies and Similar Technologies

Cookies and similar technologies help us operate core features and measure how the site is used. You can manage cookie preferences through your browser or the settings we provide.

We use essential cookies for site operation, preference cookies to store choices, analytics cookies to understand usage, and advertising cookies only with consent.

Categories include: strictly necessary, performance/analytics, functionality, and marketing (marketing used only with opt-in).

To manage cookies, use the cookie settings banner on first visit or adjust browser settings to block or delete cookies. Blocking some cookies may affect site functionality.

Cookie Policy and Preferences

Sharing Your Data

We only share personal data as necessary to provide services, with partners you authorize, or to comply with legal obligations. All sharing is limited to the minimum data required.

Service providers: technical and analytics vendors who support our platform under contract
Program administrators: government or municipal agencies when you authorize submission of an application
Contractors and service partners you choose to contact for estimates or inspections
Legal and regulatory authorities if required by law or to respond to lawful requests
Acquirers or affiliates in the event of a business transfer, subject to protections on use of personal data
Aggregated or anonymized data that cannot reasonably be used to identify you for analytics and reporting

International Transfers

Some processing or storage may occur outside Canada. When we transfer data internationally, we apply contractual and technical safeguards to protect your information.

Safeguards include data processing agreements, standard contractual clauses where applicable, and restricting access to authorized personnel only.

Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Account information and profile details are retained while your account is active and for a limited period after account closure to handle any outstanding matters.

Communications and support messages are stored for a period necessary to resolve inquiries and improve support quality.

System logs and analytics data are retained in aggregated or pseudonymized form for performance monitoring and trend analysis.

When retention periods expire or you request deletion, we will remove or anonymize personal data unless legal grounds require continued retention.

Security

We implement reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, disclosure, or loss. Security practices are periodically reviewed and updated.

Encrypted storage for sensitive documents and transport-level encryption for data in transit
Access controls and role-based permissions to limit internal access to data
Regular backups and monitoring to detect and respond to incidents promptly

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data. We provide straightforward ways to exercise these rights.

Access: request a copy of personal data we hold about you
Correction: request updates to inaccurate information
Deletion: request removal of data where lawful grounds permit
Restriction: request limits on how we process your data in certain circumstances
Portability: request a structured electronic copy of data you provided
Withdraw consent: withdraw previously given consent for specific processing activities
To exercise any right, contact us using the details below and we will respond within applicable timeframes.
You may withdraw consent for any optional processing at any time through your account settings or by contacting our privacy team.

How to Exercise Your Privacy Rights

Residents may request access, correction, deletion, or portability of personal data collected by getstartpointpro. Submit a request using the contact details below with a clear description of the right you wish to exercise and any supporting information to help us locate your records.

[email protected]

We aim to respond to verifiable requests within 30 days. Complex requests may require up to 60 days; we will notify you if additional time is needed.

Marketing Communications

getstartpointpro may contact you with relevant offers about homeowner programs, rebates, energy upgrades, or local services tailored to your property profile. Messages focus on actionable steps and clear next steps to help you progress with home improvement planning.

You can opt out of marketing messages at any time by following the unsubscribe link in emails, adjusting preferences in your account, or contacting support at +14167978443.

Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

Third-Party Links

getstartpointpro may include links to external resources, calculators, partner program pages, or government incentive portals. We are not responsible for third-party privacy practices; please review the privacy policies of any site you visit from links on our site.

Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices or legal requirements. Material changes will be posted on getstartpointpro.club with the effective date at the top of the policy.